At Orange Black Sports we want you to love what you ordered. If something is not right, this page explains how returns, exchanges and refunds work.

Returns at a Glance

  • Return window: 7 days from the day your parcel is delivered.
  • Condition: unworn, unwashed and unused, sent back in the same form you received it.
  • Proof of purchase: your order number or receipt is required.
  • Return courier cost: paid by the customer.
  • Delivery charges: non-refundable, unless the item was faulty or we sent the wrong product.

Return Policy

You can return an item within 7 days of delivery. The product has to reach us in its original condition. If it arrives worn, washed, damaged or otherwise not in a resaleable state, Orange Black Sports may decline the return.

Changed your mind? We will exchange the item, or refund the complete product price, excluding delivery charges, as long as it comes back within 7 days with proof of purchase.

Faulty, damaged, incomplete or incorrect item? If the product is defective, not as described, or a different size or design from what you ordered, we will replace it or refund the full product price along with the delivery charges, provided it is returned within 7 days with proof of purchase.

Exchange Policy

  • Please tell us within 48 hours of receiving your order if you need an exchange.
  • Exchanges are offered when the product is physically damaged, the wrong size, or the wrong colour.
  • For a size or product change, the delivery charges for the replacement are paid by the customer.
  • Courier pickup for exchanges is available in selected areas of Lahore only. Customers in other cities need to send the parcel back through a courier of their choice.

Items That Cannot Be Returned

  • Customised products, such as shirts printed with your own name or number. These can only be exchanged if there is a fault from our side.
  • Items bought on sale, in packs or on clearance, unless they are defective.

Refunds

Once your return reaches us and passes inspection, we refund the amount through your original payment method. Refunds are processed within 7 days of your return being approved. For cash on delivery orders, the refund is sent by bank transfer. Delivery charges are not refunded unless the item was faulty or incorrect.

How to Start a Return or Exchange

  1. Message us on WhatsApp at +92 331 8377880 with your order number and the reason for the return.
  2. Our team will confirm the request and share the return address.
  3. Pack the item securely in its original form and send it back within the 7 day window.
  4. After inspection, we will dispatch your exchange or process your refund.

Have a question about a return? Reach us on WhatsApp at +92 331 8377880 or through our Contact Us page.